To that end, we may send updates to you from time to time about new features, promotions or new content on the blog.
This information about our business is provided to you so that you can understand the service we provide and how we intend to keep it running. It's not meant to be exhaustive of every possibility, but to give you the best information about our intentions. It's subject to change.
Our goal is to ensure you are completely satisfied with your purchase.
All of our stencils are cut to order. There is no inventory of pre-cut stencils. If the product you receive does not meet your expectations, we want to understand why and make it right. In the event that we are unable to provide the exact item as shown in the preview, you have the option to request a replacement or a refund. To process such requests, we may require the following:
Proof of unsuitability for use. If your request is based on the stencil being unsuitable for your project, and the stencil is substantially the same as shown in the preview, we may ask for a photograph showing the result when you attempted to use the stencil. And we may ask you to complete a brief response to a questionnaire that helps us improve our service and better understand your needs.
Proof that stencils are destroyed. A photograph of the stencil set cut into pieces, clearly displaying all stencil layers, so it is evident that the stencil is no longer usable.
Please note that minor modifications may be made to your stencil to enhance its usability. These adjustments, which may not be reflected in the preview, typically involve practical changes such as removing unnecessary marks or omitting empty layers. In cases where these adjustments have been made, the above documentation may also be required for refund or replacement requests.